La Crosse Technology WS-9611U-IT Wireless Sun/Moon Forecast Station with Oscar Outlook


Poor Quality + ZERO customer service1

I bought it in February 09'. After two months' use the display was dead. I thought it was the batteries. So I replaced all the batteries. The display beeped once and then nothing. Same thing when I tried at least 3 types of alkaline batteries as recommended. As other reviewer mentioned La Crosse has ZERO customer servce.

1)I contacted them using their online Contact Custome Service form in early May.

2)Having hearding nothing from them I sent a email on June 10. An email came on June 12 with the typical Battery instructions despite the detailed problem description in my email. It also asked for the purchase info that I already sent in the previous email.

3)Anyway I resent all the info requested on the same day June 12. And guess what nothing happened after that.

It's 10 days now after I sent the last email. My patience ran out. So I filed a complaint with BBB. And I strongly encourage any one who have similr problems with La Crosse to do the same. We can't just let them sell faulty products and ignore the customers.



Update: My case with BBB was closed as UNRESOLVED due to NO RESPONSE from La Crosse. Now La Crosse has the lowest rating of F in BBB system. Check it out before you buy!More detail ...

0 comments:

Post a Comment

My Blog List